Directional - Contact that provides logistical information, such as directions, schedules.
How late are you open?
Where is a hole punch, color paper (supplies/tools we don’t have at the service point)?
When will (person) be on the desk?
I can’t find this in the basement.
Can you break a $10 (for the card generator)? (request for directions where they can is implied)
Where’s the MRC? ILC? Southeast Asian Archive? Science Library?
Where’s BioSci III, Reines Hall, the Beale Center, Starbucks?
Where’s this call no.? (Gov Info, LL stacks, SL stacks, Bound Periodicals, GML, Special Collections, etc.)
Equipment - Contact that provides mechanical help with a device, piece of equipment, software, or hardware.
Help with compact shelving (How do I move it?)
How do I print, photocopy, scan, email an attachment that has been saved to the desktop?
Copier, card generator, printer not working (not taking money, jammed, needs toner, etc.)
How do I open this file, format this Word doc, edit PowerPoint?
Do you have scissors, stapler, tape, pen, paper clip, other (desk supplies we do have at the service point)?
The restroom is out of paper towels, toilet paper; faucet leaks, etc.
This stapler isn’t working/is out of staples.
Ready Reference - A substantive, library information source used to assist a patron, answer a reference question, or utilize a Library provided database.
Find info in ANTPAC, Melvyl, WorldCat (Do you have this journal? How can I/Where do I: find these articles? Books by this author? Books on this topic?)
How to use Article databases, RefWorks
How can I/Where do I : find data in U.S. Statistical Abstract
How do I format according to a particular style manual
How do I see what’s on reserve for my class?
How do I get this from another library? (ILL, UC-eLinks, SRLF)
How do I email an article from a database?
Research - A transaction that involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources (each of the substantive sources used to answer the question is counted as a Ready Reference—see above).
I need to find sources for my paper, and my topic is X.
Could you recommend some places for me to start my research on Y?
My instructor says I have to find scholarly articles on Z.
Where can I find literary criticism of this work?
What’s the history of the “red states, blue states” description of U.S. voting?
Is there a link between childhood vaccinations and autism?
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